Frequently Asked Questions

We proudly serve Boston and surrounding communities including Cambridge, Brookline, Newton, Somerville, and neighboring areas within a 25-mile radius of our main office. If you're unsure whether we cover your location, please contact us to confirm availability in your specific neighborhood.

Visit frequency depends on your chosen package. Our Essential Care includes bi-weekly service, Premium Care features weekly visits, and Elite Estate provides customized scheduling based on your property's unique needs. During peak growing seasons, we may adjust frequency to ensure optimal lawn health.

We believe in transparent pricing. Your monthly package rate covers all listed services with no hidden fees. Any additional services outside your package scope, such as major landscape renovations or tree removal, will be discussed and approved by you before we proceed. We provide detailed quotes for all extra work.

Absolutely. We prioritize organic and eco-friendly products whenever possible. Our fertilizers are specially formulated to minimize environmental impact while maximizing lawn health. We use integrated pest management techniques that reduce chemical usage and protect beneficial insects, pollinators, and local ecosystems.

We offer flexible contracts with seasonal or annual options. While we encourage annual agreements for the best pricing and comprehensive care, you can cancel with 30 days written notice. There are no cancellation penalties, though we do require payment for services already rendered during the notice period.

We monitor weather conditions closely and reschedule service when necessary to protect both your lawn and our team's safety. Rescheduled visits typically occur within the same week, and we'll notify you in advance of any changes. Your monthly rate remains consistent regardless of minor schedule adjustments.

No, we bring all necessary professional-grade equipment, tools, and materials to each visit. This includes commercial mowers, trimmers, blowers, spreaders, and specialized treatments. We simply need access to your property and any specific gate codes or entry instructions you can provide.

Yes, we use products that are safe for families and pets when applied properly. We follow all manufacturer guidelines and industry best practices. After fertilizer or treatment applications, we recommend keeping pets and children off treated areas for about two hours or until products have settled, which we'll communicate clearly.

Certainly. We specialize in lawn recovery and renovation projects. After a thorough assessment, we'll create a customized recovery plan that may include aeration, overseeding, soil amendments, and intensive fertilization. Most lawns show significant improvement within one growing season with proper care and patience.

We accept all major credit cards, debit cards, bank transfers, and checks. For your convenience, we offer automatic monthly billing that ensures uninterrupted service. Invoices are sent electronically, and you can manage your account and payment preferences through our secure client portal.